Frequently Asked Questions
Find answers to common questions about our products and services.
General
What is Ezone Retails?
Ezone Retails is a Moroccan electronics retailer based in Casablanca. We offer a wide range of household appliances and electronics from trusted brands like Sharp and Roch. You can shop online at https://ma.ezoneretails.com/ or visit our showroom.
Where are you located?
Our showroom is located at 237 Boulevard Zerktouni, Quartier Racine, Casablanca, Morocco. You can also shop online 7 days a week at https://ma.ezoneretails.com/
Ordering & Payments
What payment methods do you accept?
We accept the following payment methods: bank card and cash on delivery. All transactions are secured.
How can I track my order?
Once your order is dispatched, you will receive a confirmation with tracking information by email or SMS. You can also contact our customer service team 7 days a week at +212 665 461 262 or info.ma@ezoneretails.com.
Shipping & Delivery
Do you offer free shipping?
Yes! We offer free standard shipping on all orders over 1000 MAD anywhere in Morocco. For orders below 1000 MAD, a delivery fee applies based on your location.
How long does delivery take?
Standard delivery takes 1 to 3 business days throughout Morocco. Delivery times may vary depending on your location and product availability.
Returns & Refunds
What is your return policy?
You can return any product within 7 days from the date of receipt, provided it is in its original packaging and unused condition. Please contact us at info.ma@ezoneretails.com or +212 665 461 262 to initiate a return.
How long does it take to process a refund?
Once your return is received and inspected, your refund will be processed within 5 to 7 business days. The refund will be credited to your original payment method.
Technical Support
What warranty do your products come with?
Roch brand products are covered by a 1-year manufacturer warranty. Sharp brand products are covered by a 2-year manufacturer warranty. The warranty covers manufacturing defects under normal use conditions.
How do I contact customer support?
Our customer support team is available 7 days a week. Phone: +212 665 461 262 | Email: info.ma@ezoneretails.com | Showroom: 237 Boulevard Zerktouni, Casablanca.
Still can't find what you're looking for? Contact our support team.